FAQs
HOW LONG DOES IT TAKE TO MAKE AN ORDER?
Orders are processed within 5-7 business days. Special release days/special sales may have a longer processing time frame.
HOW LONG DOES SHIPPING TAKE?
First Class Mail takes about 2-5 business days for customers in the United States.
First Class Mail International, generally takes between 7–21 days to arrive, although USPS does not guarantee delivery dates or times.
WHERE DOES MY ORDER SHIP FROM?
Washington state
DO YOU RESTOCK ITEMS?
Most of the time items on the website will not restock.
WHAT IS YOUR RETURN POLICY?
Please make sure your address is correct before checking out. We are NOT responsible for items delivered to an incorrect address.
All items are final sale, no returns or refunds. If there is a mistake with your order or damaged item please contact us! We’ll always make it right.
INTERNATIONAL TAXES & DUTIES
Please be advised that for shipments or transactions involving destinations outside the borders of the USA, Luna + Liyah is not responsible for any taxes, duties, customs fees, or other charges that may be imposed by the destination country.
While I strive to ensure a seamless and hassle-free experience for all our international customers, it's important to note that various countries have their own regulations and policies regarding import taxes and duties. These charges are solely the responsibility of the recipient or buyer.
I recommend that individuals or businesses who are making purchases from Luna + Liyah and intend to have the items shipped internationally, acquaint themselves with the applicable laws and regulations of their respective countries. Any fees or charges that arise from customs clearance, import duties, or local taxes are entirely separate from the product cost and shipping charges you incur when dealing with Luna + Liyah.
I value transparency and am committed to providing the best customer experience possible. If you have any questions or concerns regarding international orders, taxes, or duties, please don't hesitate to contact me before placing your order. Your understanding and cooperation are greatly appreciated.